{"id":25636,"date":"2020-03-23T20:07:57","date_gmt":"2020-03-23T19:07:57","guid":{"rendered":"https:\/\/spacesaver.ch\/frequently-asked\/"},"modified":"2023-11-07T15:15:06","modified_gmt":"2023-11-07T14:15:06","slug":"frequently-asked","status":"publish","type":"page","link":"https:\/\/spacesaver.ch\/en\/frequently-asked\/","title":{"rendered":"Frequently Asked"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”What are the differences between the Standard and Basic models?” tab_id=”1593173253334-3b449d95-342d”][vc_column_text text_larger=”no”]Basic model has a short handle and extendable feet. The Standard model has one or two long handles (vertical\/horizontal) and foldable feet. The exact differences between the Basic and Standard models can be found on:<\/p>\n

https:\/\/spacesaver.ch\/en\/why-smartbed\/<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long are the delivery times?” tab_id=”1593173253364-25fa1c21-9f51″][vc_column_text text_larger=”no”]The delivery time to our warehouse is 30 working days. If you buy a cabinet bed with assembly from us then add 7 working days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the ordering process?” tab_id=”1593178211237-0bc3218e-a2af”][vc_column_text text_larger=”no”]You can order the bed via web store, by mail or phone call to us. When you place an order, we will send you the order confirmation with our terms of delivery and payment including. Deposit slip. As soon as we receive the payment we will confirm this. We will contact you for the date of delivery and possible installation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Delivery, assembly” tab_id=”1593178328776-30bdd422-42f5″][vc_column_text text_larger=”no”]Delivery is not only to the house \/ apartment, but to the desired room. We offer assembly throughout Switzerland.<\/p>\n

The price of CHF 600.00 for the assembly is explained as follows: For the assembly 5 hours with 2 fitters are needed, i.e. a total of 10 working hours. The price of assembly also includes 8 screws for fixing the bed to a solid wall. Of course, we leave the workplace clean and tidy and, if desired, we also dispose of the packaging material. So after 5 hours you can already use the new smart bed and hopefully enjoy it to the fullest.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I adjust the front if it is sticking out of the cabinet or the gap is not right?” tab_id=”1593178376173-8d796625-f9e9″][vc_column_text text_larger=”no”]The adjustment of the front takes place on the mechanisms. If you want the front to be higher or lower, adjust this using the 3 screws on the “arms” of the mechanism. If the front is too far out or too deep in the cabinet, you can adjust it at the mechanism bracket on the cabinet.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why do I need a minimum ceiling height of 235cm to build a vertical cabinet bed with a height of 221cm.” tab_id=”1593178410086-22fabd4b-0283″][vc_column_text text_larger=”no”]Since the bed is set up in a lying position, it requires a higher ceiling when setting up due to the angle. A standing setup is a bit more difficult. Also, the locking screws are located on the top of the bed and you need space to screw them down.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Fastening to a lightweight wall” tab_id=”1593178445800-0d33a5a2-14dc”][vc_column_text text_larger=”no”]The seller expressly advises against fixing the cabinet bed to gypsum or lightweight walls, otherwise it assumes no liability.<\/p>\n

The preliminary clarification of this condition is the responsibility of the buyer. At the customer’s request, the Spacesaver Ltd. fitters will also attach the bed to a lightweight wall to the best of their ability. The buyer confirms with his signature on a separate form that he is aware of all the risks, due to the installation on a lightweight wall. In the event of any damage, he shall indemnify the seller legally and financially.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Complaints” tab_id=”1593178480122-5a1abc5b-fdce”][vc_column_text text_larger=”no”]How do I complain about missing parts?<\/p>\n

For missing parts, please email us with your order number and customer number. Please give us the name and quantity of the missing parts. The designations can be found on the assembly instructions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I complain about damaged parts?” tab_id=”1593178509206-12b7e8eb-6da9″][vc_column_text text_larger=”no”]For damaged parts, please send us an email with your order and customer number. Please list the damaged parts with designation according to the assembly instructions. Important: For a claim of damaged parts need pictures of them.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will it take to get my missing or damaged parts back?” tab_id=”1593178543050-0fe0d8f3-e2c7″][vc_column_text text_larger=”no”]We can usually deliver small parts within a few days. However, there are parts that we do not always have in stock and have to reorder from our producers. Then it may take about 2-4 weeks. Of course we always try to find a solution as soon as possible to deliver the missing\/damaged parts as soon as possible.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”What are the differences between the Standard and Basic models?” tab_id=”1593173253334-3b449d95-342d”][vc_column_text text_larger=”no”]Basic model has a short handle and extendable<\/p>\n","protected":false},"author":90,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25636","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked | Spacesaver<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spacesaver.ch\/en\/frequently-asked\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked | Spacesaver\" \/>\n<meta property=\"og:description\" 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